Oh, the Humanity! Achieving Safe and Compassionate Transit for All

Many transit agencies nationwide are still confronting a post-COVID decline in ridership. Meanwhile, many riders are experiencing unprecedented issues of safety and security onboard transit vehicles. How do we maintain service quality for our current ridership, assist those in need and attract new riders? Maximizing police and security forces isn’t enough. Explore unconventional methods for restoring compassionate humanity to transit, bringing passengers in need out of their unfortunate situations and preserving a consistent quality of life for existing and new riders.

Ken Divers, Director, Outreach Programs, Southeastern Pennsylvania Transportation Authority (SEPTA), Philadelphia, PA
Steven Martingano, Deputy Chief, Transit Police, Regional Transportation District (RTD), Denver, CO